General terms of delivery

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All sales and deliveries made by Ruko A/S are made under the following terms:
NL09 and NPV 09 – General Conditions for the Supply of Machinery and other Mechanical, Electrical and Electronic Equipment (issued by the engineering industries in Denmark, Finland, Norway and Sweden).

Return of goods
Products that are being subject for a return to Ruko A/S, regardless of reason or quantity, must be agreed to in advance with Ruko A/S, Export department. This agreement must be in written form.
All returns are subject to a handling cost; a minimum 20% based on the value of the goods.
Under no circumstances will Ruko A/S accept the return of any goods unless this has been agreed upon beforehand and in written form. Any such return will either be returned at the expense of the returning party, or scrapped by Ruko A/S without any credit note.